Payment & Refund Policy

Refund Policy

Refund eligibility

Subscription fees are generally non-refundable once a billing period has started, except where required by law or where we determine, at our discretion, that a service issue prevented reasonable use of the Service.

Non-refundable services

One-time Power-Ups (such as additional seller account slots, guides, and supplier lists) and Dedicated Ungating Expert engagements are non-refundable once delivered or once work has begun.

Processing times

Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.

Cancellation effects

Cancelling a subscription stops future billing but does not automatically refund the current billing period unless otherwise stated at the time of cancellation.

Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer — most billing issues can be resolved directly and faster. Accounts with unresolved chargebacks may be suspended pending investigation.

Subscription & Billing Policy

Auto-renewal

Subscriptions renew automatically at the end of each billing cycle unless cancelled beforehand.

Billing cycle

Plans bill monthly by default, on the same calendar date you first subscribed, unless a different interval is shown at checkout.

Trial periods

If a plan includes a trial period, billing begins automatically when the trial ends unless you cancel before that date.

Failed payments

If a renewal payment fails, we may retry the charge and will notify you by email. Continued failure may result in suspension of access to paid features until payment succeeds.

Price changes

We may change plan pricing from time to time. Existing subscribers will be notified in advance of any price change taking effect on their account.

Taxes

Displayed prices may not include applicable taxes, which are added at checkout where required by law.

Cancellation timing

Cancellations take effect at the end of the current paid billing cycle; you retain access to paid features until that date.

Cancellation Policy

When you can cancel

You may cancel your subscription at any time from your account settings or by contacting support.

Effective cancellation date

Cancellation is effective at the end of your current billing period; there is no partial-period refund unless required by law.

Data retention after cancellation

Your account data and generated invoices remain accessible for a limited period after cancellation, after which they may be archived or deleted in line with our Privacy Policy.

Refund implications

Cancellation does not itself entitle you to a refund for the current or prior billing periods; see the Refund Policy above.

Contact us

For billing questions or refund requests, contact info@upsellecommerce.com.